IoTKinect SIM Connectivity
Management PortalOperational
APIOperational
Mobile Core NetworkOperational
Data ConnectivityMaintenance
SMS ConnectivityOperational
Signalling ConnectivityOperational
Roaming DestinationsOperational
SFTP data streamOperational
API data streamOperational
eSIM for Consumer platformOperational
IoTKinect Systems
GPS TrackingOperational
EdgeKinect VisionOperational
Edgekinect CoreOperational
FerryKinectOperational
Past Incidents
Apr 29, 2026
Planned maintenance on HSS.
Completed-The scheduled maintenance has been completed.
Apr 29, 10:00 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Apr 29, 07:00 UTC
Scheduled-Dear customers
We are going to perform a planned maintenance on HSS (mysql upgrade). We do not foresee any impact for your traffic.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
We remain committed to providing you with exceptional service.
Apr 24, 08:17 UTC
Apr 28, 2026
No incidents reported.
Apr 27, 2026
No incidents reported.
Apr 26, 2026
No incidents reported.
Apr 25, 2026
No incidents reported.
Apr 24, 2026
No incidents reported.
Apr 23, 2026
SFT: New SFT Portal
Completed-The scheduled maintenance has been completed.
Apr 23, 11:36 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Apr 23, 08:00 UTC
Apr 22, 2026
Maintenance works on SFT platform.
Completed-The scheduled maintenance has been completed.
Apr 23, 01:13 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Apr 22, 19:01 UTC
Scheduled-We will be undergoing scheduled maintenance during this time.
Apr 20, 12:25 UTC
Scheduled-We will be undergoing scheduled maintenance during this time.
Apr 20, 12:22 UTC
Scheduled-Dear Customers,
As part of our ongoing commitment to delivering best‑in‑class services to our customers worldwide, we will be performing planned maintenance on the SFT platform.
Please note that during the maintenance window, mobility and usage events may be delivered with a delay of up to 50 minutes, within the time interval from 22:30 to 23:20 CET.
Our teams will closely monitor service availability during the maintenance and once the window has completed to ensure normal operations are fully restored.
In the unlikely event that you observe any abnormal behavior, please do not hesitate to contact our support team at [email protected].
Thank you for your understanding.
Apr 14, 11:48 UTC
Apr 21, 2026
Planned maintenance on HSS.
Completed-The scheduled maintenance has been completed.
Apr 21, 09:00 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Apr 21, 06:00 UTC
Scheduled-Dear customers
We are going to perform a planned maintenance on HSS. We do not foresee any impact for your traffic.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at [email protected].
We remain committed to providing you with exceptional service.
Apr 13, 09:21 UTC
Apr 20, 2026
No incidents reported.
Apr 19, 2026
No incidents reported.
Apr 18, 2026
No incidents reported.
Apr 17, 2026
No incidents reported.
Apr 16, 2026
Service switchover to Brussels environment.
Completed-The scheduled maintenance has been completed.
Apr 16, 01:00 UTC
In Progress-dear customers,
the configuration will be reverted, services restored, monitoring is ongoing.
Apr 16, 00:22 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Apr 15, 23:00 UTC
Scheduled-Dear Valued Customer
We would like to remind you that, following the successful completion of the stability period, the configuration will be reverted from European resilience environment to its original state.
Planned service interruption window for the reversion:
Start: 16/04, 02:00 AM CET
End: 16/04, 02:30 AM CET
The expected service interruption may last up to 30 minutes. We will inform you as soon as all services have been fully restored.
What to expect during the service reversion:
• API request processing: temporarily unavailable (requests may time out or return errors)
• SMS services: temporarily unavailable
• Data streams (API callbacks and SFTP): temporarily unavailable
• Portal/UI: temporarily unavailable
• Device connectivity: no impact expected
Recommendations for your provisioning workflows and integrations:
• If your system already includes automated retry logic, no action is required; services will resume automatically once the reversion is complete.
• If you run scheduled batch operations or provisioning jobs, we recommend executing them outside the maintenance window.
• No changes are required to your devices or SIM configurations.
We will actively monitor all services throughout the test and in the hours that follow. Once the reversion is successfully completed, we will send a confirmation notification.
If you observe any unexpected behavior after the maintenance window, please contact our support team at [email protected].
Apr 15, 06:47 UTC