IoTKinect SIM Connectivity
Management PortalOperational
APIOperational
Mobile Core NetworkOperational
Data ConnectivityOperational
SMS ConnectivityOperational
Signalling ConnectivityOperational
Roaming DestinationsDegraded
SFTP data streamOperational
API data streamOperational
eSIM for Consumer platformOperational
IoTKinect Systems
GPS TrackingOperational
EdgeKinect VisionOperational
Edgekinect CoreOperational
FerryKinectOperational
Past Incidents
Jan 23, 2026
No incidents reported.
Jan 22, 2026
No incidents reported.
Jan 21, 2026
Major service impact for all SFT services
Resolved-This incident has been resolved.
Jan 22, 01:14 UTC
Monitoring-Dear customers,
All services have been successfully restored, and we will continue to monitor the system to ensure full stability.
Jan 22, 01:00 UTC
Identified-Dear customers,
we are completing services restoration, going to restore all the services in next 30 minutes.
Jan 22, 00:46 UTC
Identified-We are continuing to work on a fix for this issue.
Jan 22, 00:45 UTC
Identified-Dear customers,
Service restoration is still in progress, and we estimate that one additional hour will be required to complete the process.
Jan 21, 23:47 UTC
Identified-Dear customers, We are actively working on restoring the service and will keep you informed about any progress. We expect to restore services within the next 1 hour.
Jan 21, 22:47 UTC
Identified-Dear customers,
We are actively working on restoring the service and will keep you informed about any progress.
We expect to restore services within the next 3 hours.
Jan 21, 21:43 UTC
Identified-Dear Customers
During the execution of scheduled maintenance, we have encountered an issue affecting all SFT services.
The impact on data services has been mitigated, and our team is actively working to restore the remaining services as quickly as possible.
We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding while we resolve the situation.
We will provide further updates as the situation progresses.
Jan 21, 20:44 UTC
Maintenance works on SFT platform.
Completed-Due to the encountered issue affecting all services, planned work has been cancelled and is now qualified as in incident. Further updates will be provided in the scope of incident communication,
Jan 21, 20:46 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Jan 21, 18:00 UTC
Scheduled-Dear customers,
As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on SFT platform (load distribution between applications).
We don't foresee any impact for your services during the maintenance.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at [email protected].
Jan 15, 16:13 UTC
Jan 20, 2026
MySQL DB Upgrade
Completed-The scheduled maintenance has been completed.
Jan 20, 11:00 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Jan 20, 04:00 UTC
Scheduled-Dear customers
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide, IoTKinect will perform a mySQL upgrade on some DB nodes.
No service impact is expected.
As usual close monitoring is organised by IoTKinect.
Jan 12, 13:46 UTC
Jan 19, 2026
No incidents reported.
Jan 18, 2026
No incidents reported.
Jan 17, 2026
No incidents reported.
Jan 16, 2026
SFT portal and API issue
Postmortem- Read details
Jan 21, 10:13 UTC
Resolved-This incident has been resolved.
Jan 16, 13:19 UTC
Monitoring-We are continuing to monitor for any further issues.
Jan 16, 10:28 UTC
Monitoring-Dear customers,
service restored, we continue monitoring
Jan 16, 10:28 UTC
Investigating-Dear customers,
currently we observe issue with API traffic degradation and partial unavailability of the portal, the issue is under investigation with the highest severity, we will keep you informed about the status .
Jan 16, 10:16 UTC
Jan 15, 2026
User Plane Function nodes Upgrade (stage 3)
Completed-The scheduled maintenance has been completed.
Jan 15, 11:00 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Jan 15, 06:00 UTC
Scheduled-Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at [email protected].
We remain committed to providing you with exceptional service.
Jan 7, 08:44 UTC
Jan 14, 2026
User Plane Function nodes Upgrade (stage 2)
Completed-The scheduled maintenance has been completed.
Jan 14, 11:00 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Jan 14, 06:00 UTC
Scheduled-Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at [email protected].
We remain committed to providing you with exceptional service.
Jan 7, 08:42 UTC
Jan 13, 2026
Uganda data services temporary suspension.
Resolved-This incident has been resolved.
Jan 19, 07:38 UTC
Monitoring-Dear customers,
according to our monitoring and statistic traffic from Uganda restored. We are waiting for the official confirmation and continue monitoring.
Jan 19, 07:37 UTC
Monitoring-We are continuing to monitor for any further issues.
Jan 13, 17:00 UTC
Monitoring-Dear Customers,
Please be informed that, according to the Uganda Communications Commission, data services in Uganda have been temporarily suspended due to election-related procedures.
Unfortunately, IoTKinect has no influence over this situation.
We will keep you updated as soon as new information becomes available.
Jan 13, 17:00 UTC
User Plane Function nodes and HSS Upgrade (stage 1)
Completed-The scheduled maintenance has been completed.
Jan 13, 11:36 UTC
In Progress-Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:00 UTC
Scheduled-Maintenance will begin as scheduled in 60 minutes.
Jan 13, 06:00 UTC
Scheduled-Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes (data nodes) and HSS.
During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at [email protected].
We remain committed to providing you with exceptional service.
Jan 7, 08:41 UTC
Jan 12, 2026
No incidents reported.
Jan 11, 2026
No incidents reported.
Jan 10, 2026
No incidents reported.